Facebook Widgets - FAQs & Troubleshooting
Geetanjali Tyagi avatar
Written by Geetanjali Tyagi
Updated over a week ago

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How can I see my campaign’s goal 'Results'?

The "Results" column metric indicates the number of successful outcomes based on your performance goal. For instance, if your goal is to drive calls, the "Results" column will display the total number of calls received during the specified time frame.

If you’d like to see other types of custom goals that you’ve added, you can use the “Conv” column and select the type of custom conversion you’d like to select from the drop-down under the campaign/account performance widget.

How does the new attribution change affect Facebook reporting?

Due to Apple enforcing its policy, Facebook Ads made a change to the attribution settings because of which some data is neither available through the Facebook Ads API nor on the Facebook Ads interface.

Facebook has added a new column called attribution settings which can be set at the ad set or campaign level. Old campaigns that are paused will continue to have the old settings but new or active campaigns will use by default the 7-day-click window.

If ad sets have different attribution settings, those will be used.

If campaigns have different attribution settings, you won't be able to see the aggregate data/summary view for all the campaigns together.

If a campaign has multiple ad sets, and those ad sets have different attribution settings (ex 7 days and 28 days click), then there won't be aggregated data and you will see a dash. To aggregate the data, all ad sets should have the same attribution settings.

The same change happened in the Facebook Ads API so we have updated the Facebook widgets by adding a new option.

  • You can now use a unified attribution setting (recommended). It is the one used to see data on the Facebook Ads interface. The preview might show a hyphen at the account level unless all the campaigns have the same attribution setting.

  • You can use the default attribution setting i.e. 7-day click attribution. It is the one Facebook Ads sends data for, even if campaigns have different attribution settings/or ad sets have different attribution settings. The data may not always match with the data in the Facebook Ads interface because the Facebook interface uses a unified attribution setting. This setting is recommended if you have a 7-day attribution for all campaigns.

Is there a workaround in Optmyzr?

To see account-level data, you can select a multi-account widget like KPIs.

If you have multiple attribution settings for campaigns inside your account and you still want to see a summary of Conversions (Results), you might want to use the Multi-account widgets with the "Conv" metric selected.

This workaround would be possible only if ad sets inside campaigns have a unique attribution setting, otherwise, any such campaign will not be included in the aggregate.

This result can also be achieved by reporting on the "All Conv" metric if you want to stick to Facebook widgets.

Note: You can use all conversion metrics inside Facebook widgets to get data at the account level, even if the custom conversions from Facebook will show a hyphen.

For a traffic campaign, every click is tracked as a conversion. How can I count just the purchase as conversions?

To report on a specific conversion type as 'Purchases' in your traffic campaign you can follow these simple steps:

  1. Select the conversion type as "Meta Purchases" from the 'Conversion Types' drop-down column.

  2. Select the 'Conv' metric from the 'Choose Columns' tab. The 'Conv' metric will now automatically report on the Conversion type that you've selected in the widget.

I am using the KPI Multi-Account Widget to view data for my Facebook campaigns but there is a data discrepancy with Optmyzr and my Facebook manager. How can I get a detailed report for this using Optmyzr?

How data is shown in the KPI - Multi-Account Widget is different from the other Facebook widgets. For example,

  • the 'All Conversions' metric in the Facebook widget shows the same data as the 'Conversions' metric in the multi-account widget.

  • The ‘All Conversions' metric in the Multi-Account widget will match the Results column in Facebook ads.

This is the same for All conv. rate and Conv. rate., cost/All conv., cost/conv, All conv. value and conv. value and other related metrics.

To view additional data like additional clicks or custom conversions, you can use the campaign performance Facebook widget.

My leads are not showing on my report. I can see all KPIs running on Facebook, except for leads.

Facebook changed its attribution settings in response to the IOS 14 update, and this is affecting how the data is presented both in the Facebook interface and through the API (and, therefore, in Optmyzr).

We've added two attribution options to the Report Settings:

  • 'Use unified attribution setting (Recommended)' and

  • 'Use default attribution setting i.e 7-day click Attribution'.

If you change the attribution to the 7-day click Attribution, you'll be able to view lead data.

My report shows data from the Facebook campaign as having 68 Clicks & 61 Unique clicks, but when I check the Facebook platform, it shows 44 clicks with 41 of those being unique. What can be the reason for this discrepancy?

The 44 clicks that you see in the FB interface are link clicks. Link Clicks are the number of clicks on links to selected destinations or experiences, on or off Facebook-owned properties, whereas the clicks that you see on Optmyzr reports include the following:

  • Link clicks

  • Post likes, comments, or shares

  • Clicks to a Facebook Page or Instagram profile

  • Clicks to expand a photo or video to full-screen

Since 'Clicks' include link clicks, the number is greater than what you see in the Facebook interface.

Why does the Cost metric report a different and higher value as compared to what Meta last billed me for?

Meta charges you for your ads when they incur costs up to a certain threshold set by them called the Payment Threshold. This means that your ads can incur high costs but you will only be charged once those costs reach a certain threshold.

In a monthly billing period, you could reach your payment threshold once, multiple times, or not at all, depending on what your payment threshold is and how much money you're spending on ads. Read more about this here.

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