Troubleshooting - Shopping Refresher Pro
Can't see suggestions in the Shopping Refresher Pro
There are a few reasons why this may happen. Mentioned below:
- Optmyzr doesn't have the latest version of the feed
This optimization matches the shopping campaign with the version of the feed that Optmyzr last received. That is why it is important to resync your feed in Optmyzr before running the optimization. You can resync merchant feeds here.
- The campaign is already up to date
The optimization evaluates all the ad groups but only shows those that have changes to be applied. Sometimes based on the structure of the shopping campaign, there may be no new product groups or ad groups that need to be created. This means your campaign is already in sync with your feed :-)
New products were added to the feed but the Shopping Refresher is not showing any suggestions
The optimization makes recommendations based on the campaign structure. It is possible that new products got added to the feed but based on the structure of the shopping campaign they don't require new product groups.
Example: If you're selling shoes and have split out product groups by brands like Nike, Adidas, Puma, Reebok then if 10 new shoes models get added to Nike in the feed they will be under the Nike product group and don't require their own product groups. On the other hand, if a new brand like New Balance got added to the feed, the system will recommend creating a new product group.