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Customer Success Manager

Location Icon Hyderabad, India
Briefcase Icon 1-3 years experience required
Our Ideal Candidate
  • •An Undergraduate degree in any discipline.
  • •1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
  • •Full professional proficiency in written and spoken English.
  • •Able to solve problems and work under pressure.
  • •Smart and scrappy. Able to figure things out on your own.
  • •Passionate about making customers happy.
  • •Driven, focused, and quick to take ownership of your work.
  • •Humble - you’re willing to get into the details and open to feedback.
  • •Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
  • •Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time.
  • •Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team.
Responsibilities
  • •Own a set of accounts and drive product adoption, renewal, and expansion.
  • •Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement.
  • •Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels.
  • •Be the voice of the customers and champion their interests internally.
  • •Work closely with the Product and Engineering teams to build what helps your customers.
  • •Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.
Why Optmyzr

Make a Real Impact
Own customer relationships end-to-end, helping global businesses succeed while seeing the direct results of your work every day.

Fast-Growing SaaS Company
Be part of a profitable, scaling B2B SaaS company where your ideas matter and your voice is heard from day one.

Work With Innovators
Collaborate with engineers, product managers, and marketers building AI-powered tools that process billions of data points for smarter decisions.

Growth & Learning
Expand your skills through hands-on customer interactions, product expertise, and exposure to cutting-edge SaaS practices.

Supportive, Fun Culture
Join a global team that values trust, respect, and initiative—while keeping things open, collaborative, and informal.

Apply Now

Apply using LinkedIn or share your resume. Our recruitment team will be in touch soon!