Setting up account alerts on the dashboard to keep track of performance
The account alerts feature in the MCC dashboard helps track the performance of specific metrics. It notifies you if the performance for a metric falls below target or starts trending in the wrong direction.
Account alerts work in two ways:
It is possible to set up an alert for each metric on the dashboard. To set up an alert:
The color of the cell will turn light red or dark red depending on the status of the metric.
Light Red - A light Red color means that either the metric is off target or the performance is declining.
Dark Red - A dark Red color means that the metric is off target and the performance is declining.
Members in the team will get alerts for all the accounts they have either starred or own. Account ownership can be set in the bulk edit mode or while setting up an alert.
If an account triggered an alert and no team member owns it or has it starred, the alert for the account will go to the person who set up that alert.
Our award-winning customer care team is here for you.