Use Cases
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キャリア

Customer Success Associate (CSA)

Location Icon Caracas, Venezuela
Briefcase Icon Entry Level / Freshers
Our Ideal Candidate
  • •An undergraduate degree in any discipline. Recent graduates are welcome.
  • •0 to 1 years of work experience, including internships. A customer-facing or SaaS internship is a plus, not a must.
  • •Full professional proficiency in written and spoken English.
  • •Strong written communication and a sharp eye for detail. You write clear, professional replies and notes.
  • •Organized and dependable. You manage a queue, hit your response times, and follow through on every hand-off.
  • •Curious and coachable. You ask good questions, take feedback well, and learn fast.
  • •Customer-first. You listen, stay patient, and want to help people get unstuck.
  • •Nice to have: Comfort with the kind of software we use day to day, such as support or ticketing tools, CS platforms, and analytics dashboards, or similar tools from elsewhere. We care more that you learn new software quickly than that you already know ours.
  • •Nice to have: Exposure to PPC, paid search, Google Ads, digital marketing, or analytics platforms is a big plus. Our product lives in that world. If you have none, you’ll learn with us.
Responsibilities
  • •Handle support queries. Respond to routine tickets, troubleshoot basic issues, and escalate edge cases with clear context.
  • •Run preliminary investigations using internal tools to gather context and assist with resolution or hand-off.
  • •Build product knowledge of Optmyzr’s core tools, their purpose, and their limits across customer use cases.
  • •Prepare for calls and shadow live sessions. Collaborate with CSM calls, next steps, and learn best practices firsthand.
  • •Surface engagement opportunities by flagging usage drops, recurring questions, and risk signals to the pod CSM.
  • •Collaborate with Support, Product, and Engineering on bugs and feature requests.
  • •Keep records accurate and notes up to date so the next person has the full picture.
Why Optmyzr

大きなインパクトを生み出す
顧客との関係をエンドツーエンドで担い、グローバル企業の成功を支えながら、日々ご自身の仕事の成果を直接実感できます。

急成長中のSaaS企業
収益性のあるスケール中のB2B SaaS企業の一員として、あなたのアイデアが重視され、入社初日から意見がしっかり届く環境です。

イノベーターと働く
エンジニア、プロダクトマネージャー、マーケターと協働し、数十億件のデータポイントを処理してより賢い意思決定を支えるAI搭載ツールを開発しています。

成長と学び
顧客対応の実践、製品知識の習得、最先端のSaaSプラクティスへの触れ合いを通じて、スキルを広げられます。

支え合い、楽しいカルチャー
信頼、尊重、主体性を大切にするグローバルチームに参加しながら、オープンで協働的、そしてフランクな雰囲気を保っています。

Apply Now

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