Optmyzr Account Management - Troubleshooting

Why do I get an error when trying to add a user?

One Optmyzr account can only be linked to one email address. The system gives an error when an email address that is already associated with an Optmyzr account is invited. If this happens, there are two options:

  1. Choose another email address or, if it is a Gmail email address, append it with a +sign and number. Example, abc+1@gmail.com
  2. Write to support@optmyzr.com to remove the old Optmyzr account that was associated with the email address.

Why is my account still loading?

This usually happens when we lose access to your Google Analytics account. It only happens on the Pro dashboard because that pulls data from Google Analytics and AdWords. So if we lose access to the linked Analytics profile, the system keeps trying to pull data which is why it seems to be in process. 

To solve this, you can link your Google Analytics account to Optmyzr again


Why can't I see conversion value data?

Optmyzr pulls data directly from AdWords, and if the data is not available in AdWords, it won't show in Optmyzr. Conversion Value has to be configured in your AdWords account, and website and only then AdWords starts tracking it. Once it starts showing in the AdWords account, it'll start showing in Optmyzr. This article explains how to start tracking Conversion Value in AdWords.

Conversion Value is usually the value of a sale that is completed on your website. Different products have different values and Conversion Value helps track the actual value or ROI of a sale. For example, if you're only tracking conversions then a television for $500 and a pair of shoes for $50 are both recorded as a single conversion when clearly the value of the TV is higher.

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